Privacy Policy
Last updated: 17 June 2026
SCSA — Skills & Community Service Accelerator ("SCSA", "we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA") and other applicable South African legislation. This Privacy Policy explains how we collect, use, share, store and protect personal information when you use the SCSA platform.
1. Responsible Party
SCSA acts as the Responsible Party as defined in POPIA. Our office is located at 26 6th Road, Rynfield AH, Benoni, Gauteng, South Africa. For privacy-related queries, contact info@scsa.org.za.
2. Personal Information We Collect
We may collect, depending on your role on the platform: your full name, South African ID or passport number, date of birth, contact details, physical address, qualifications and certificates, employment and skills history, references, profile and portfolio content, payment preferences, device and usage data, and verification documents.
3. How We Collect Information
We collect personal information directly from you when you register, complete your profile, upload documents, apply for opportunities, post opportunities, communicate with other users or contact our support team. We also collect limited technical information automatically when you use the platform.
4. Legal Basis for Processing
We process personal information on one or more of the following lawful bases recognised under POPIA: your consent; the performance of a contract with you; compliance with a legal obligation; protection of a legitimate interest of you, SCSA or a third party; or the proper performance of a public-law duty by a public body where applicable.
5. How We Use Your Information
We use personal information to: operate and improve the SCSA platform; verify workers and organisations; match workers with opportunities; facilitate messaging and reviews; send essential email notifications; prevent fraud and misuse; comply with legal obligations; and produce aggregated, non-identifying statistics for reporting and impact measurement.
6. Consent
Where we rely on your consent, you may withdraw it at any time by contactinginfo@scsa.org.za or by adjusting your account settings. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
7. Sharing Information
Limited profile fields (such as your display name, skills, province, ratings and reviews) are visible to other platform users so the marketplace can function. We do not sell personal information. We may share information with trusted service providers (for example hosting and email delivery) under written agreements that require POPIA-aligned safeguards.
8. Document Verification
Identity and qualification documents you upload are used solely for verification, audit and fraud-prevention purposes. They are not displayed on your public profile and are accessible only to authorised SCSA verification personnel.
9. Email Communications
SCSA sends essential service emails (for example verification updates, messages and application notifications). SCSA does not send promotional newsletters or SMS messages and does not share your contact details with marketing partners.
10. Cookies and Analytics
We use cookies and similar technologies for essential platform functionality and for anonymised analytics that help us improve the service. You can manage cookies through your browser settings. Disabling essential cookies may affect platform functionality.
11. Storage and Retention
Personal information is stored on secure infrastructure and retained only for as long as necessary to fulfil the purposes set out in this policy, to comply with our legal obligations, to resolve disputes and to enforce our agreements.
12. Security
We apply appropriate technical and organisational measures to protect personal information from loss, misuse and unauthorised access, including encryption in transit, role-based access controls and audit logging. No platform can be guaranteed 100% secure, and you remain responsible for safeguarding your account credentials.
13. Cross-border Processing
Where personal information is processed outside South Africa (for example by reputable cloud providers), we ensure adequate protections are in place that are consistent with POPIA's requirements regarding the transfer of personal information across borders.
14. Your Rights Under POPIA
You have the right to: (a) be notified when your personal information is collected; (b) request access to your personal information; (c) request correction or deletion; (d) object to certain processing; (e) lodge a complaint with the Information Regulator of South Africa (inforeg@justice.gov.za). To exercise these rights, contactinfo@scsa.org.za.
15. Children's Privacy
The SCSA platform is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact info@scsa.org.za and we will take appropriate action.
16. Third-Party Services
The SCSA platform may include links to third-party websites (for example map providers). SCSA is not responsible for the privacy practices of those third parties; please review their policies before sharing information with them.
17. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or via a notice on the platform.
18. Contact
For any privacy or POPIA-related queries, contact our Information Officer at info@scsa.org.za, or write to SCSA, 26 6th Road, Rynfield AH, Benoni, Gauteng, South Africa.